Specialist Homelessness Service

The Specialist Homelessness service aims to:

  • Provide services in a way that promotes the privacy, dignity, self-esteem and independence of women.
  • To provide services on a non-discriminatory , and culturally appropriate way
  • To provide referrals to the other community and government agencies to provide the most effective service for the benefit of women.

The specialist homelessness service aims to provide support for women to transition out of homelessness into housing, or to provide support to prevent homelessness through providing support and practical assistance to access and maintain housing.

We also provide support and activities to women to reduce social isolation and build community connections.

We offer a flexible service responding to the current needs of women and includes service  delivery within the women’s centre, as well as mobile support in women’s homes, temporary accommodation, in community settings and in public spaces.

For women experiencing homelessness or at risk of homelessness, we offer:

  • Initial and ongoing assessment
  • Provide housing assistance and advocacy
  • Support to establish and sustain housing
  • Provide emotional and practical support
  • Provide activities/ program s for developing living skills and building capacity for independent living
  • Assistance with budgeting and debt management
  • Advocacy and assistance to access specialist services, for example, drug or alcohol, mental health, legal and other mainstream services.
  • Facilitating social contact with family and friends and forming new social networks
  • Facilitating access to education, volunteering, employment and leisure activities
  • Facilitating transition to mainstream services and to community supports

Providing activities / programs for developing living skills and building capacity for independent living.

Who do we provide services for?

All women over 18 years in the Townsville area who are homeless or at risk of homelessness, including women (alone or with children) who are escaping domestic or family violence.

Stories of Survival

“If it was not for the Specialist Homelessness Service, I would not be where I am today which is in my own flat with my dogs, and managing my day to day living”

"This service had helped me understand my visa with immigration and my rights”

“I am no longer moving from one family member to another with my child, we are now in a permanent flat”

I am now understanding my finances and have set up regular payments for my rent and electricity so I do not get in debt and end up not being able to pay my rent – I feel much more secure”.

Crisis numbers

24hr telephone support services available include:

DV Connect

1800 811 811

Homeless Persons
Information Centre

1800 474 753


131 114

Sexual Assault Helpline

1800 010 120 (until 11.30pm)

National Sexual Assault,
Domestic Family Violence
Counselling Service

1800 010 120 (1800 RESPECT)